Refund & Return Policy
At SHAQTU PURE, we want you to be completely satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for orders within Pakistan.
1. Eligibility for Returns
Products can be returned within 7 days of delivery.
To be eligible for a return, items must be:
Unused and in original packaging.
Free from any damage caused by misuse.
Accompanied by the original receipt or order confirmation.
Certain products, such as personal care items opened for hygiene reasons, may not be eligible for return.
2. Non-Returnable Items
The following cannot be returned:
Opened skincare or beauty products.
Sale or clearance items (unless defective).
Gift cards or vouchers.
3. How to Initiate a Return
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Contact us at [your email] or [phone number] within 7 days of receiving your order.
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Provide your order number and reason for return.
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Our team will guide you through the return process, including the shipping address and instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or damaged.
We recommend using trackable courier services such as TCS, Leopards, or Pakistan Post.
SHAQTU PURE is not responsible for returns lost in transit.
5. Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days via the original payment method.
Shipping charges are non-refundable unless the return is due to our error (defective or wrong item).
6. Exchanges
Defective or incorrect items may be exchanged for the same product (subject to availability).
Contact us immediately at [your email] to arrange an exchange.
7. Damaged or Defective Items
Inspect your order upon receipt.
If an item is defective or damaged during shipping, contact us immediately with photos.
We will arrange a replacement or refund at no extra cost.